FAQ
Q: What types of products does ZSHOP offer?
A: ZSHOP specializes in selling a variety of products, including collectible figurines, trendy blind boxes, stationery, electronics, and planners. We curate high-quality items to provide you with a diverse selection.
Q: How can I make a purchase?
A: To make a purchase, simply visit our website, browse through the products, and add your desired items to the shopping cart. Proceed to the checkout page, fill in the necessary information, and choose your preferred payment method to complete the purchase.
Q: What payment methods does ZSHOP accept?
A: We accept various payment methods, including credit cards, debit cards, and other online payment options. You can select the most convenient payment method during the checkout process.
Q: What are the delivery timeframes and costs for the products?
A: Delivery timeframes and costs may vary depending on your location and the weight of the items in your order. Estimated delivery timeframes and applicable shipping fees will be displayed during the checkout process.
Q: Does ZSHOP offer all Malaysia shipping?
A: Yes, we offer free shipping services when you spend a limit of amounts(Sabah/Sarawak not included). Regardless of your location around the Malaysia, we will deliver the products to your doorstep.
Q: What should I do if I receive a faulty or damaged item?
A: We apologize for any inconvenience caused. If you receive a faulty or damaged item, please contact our customer service team with relevant photos and information. We will assist you in resolving the issue.
Q: Can I return a product if I'm not satisfied with it?
A: Yes, we offer a return service. If you are not satisfied with your purchase, you can contact our customer service team within 7-20days after receiving the product to request a return authorization and follow the provided instructions for the return process.
Q: Who bears the cost of the return shipment?
A: The customer is responsible for the return shipping costs, except in cases where the return is a result of our error or a defective item.
Q: When can I expect to receive the refund after returning an item?
A: After we receive and inspect the returned item, we will process the refund within a certain period (the specific timeframe depends on our refund processing procedures)
Q:How can I contact ZSHOP's customer service team?
A: You can contact our customer service team through the contact details provided on our website or via email. We will respond to your inquiries promptly and provide the necessary assistance.
If you have any other questions or concerns, please feel free to reach out to our customer service team. Thank you for choosing ZSHOP, and we look forward to providing you with the best shopping experience!