Store Policy

Thank you for choosing ZSHOP! To ensure a smooth and enjoyable shopping experience, we have outlined our store policies below:

Payment Options:

We accept various payment methods, including credit cards, debit cards, and other secure online payment options. Choose the most convenient option during checkout.

Shipping:

We offer fast and reliable shipping services both within Malaysia and globally. Delivery timeframes and costs may vary based on your location and the weight of the items. Shipping details will be provided during checkout.

Order Processing:

Once you place an order, our team will process it promptly. You will receive a confirmation email with your order details and tracking information.

Returns and Exchanges:

If you are not satisfied with your purchase, you may request a return or exchange within a certain period after receiving the product.Items must be unused, in their original packaging, and accompanied by a valid proof of purchase.

Defective or Damaged Items:

In the unfortunate event that you receive a defective or damaged item, please contact our customer service team immediately. We will assist you in resolving the issue and arranging a replacement or refund.

Return Shipping:

Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective item.

Refunds:

Refunds will be processed within a certain period after we receive and inspect the returned item. The refund will be issued to the original payment method.

Privacy and Security:

We prioritize the privacy and security of your personal information. Please refer to our Privacy Policy for detailed information on how we handle and protect your data.

Contact Us:

If you have any questions, concerns, or require assistance, feel free to contact our customer service team. We are here to provide you with excellent support and help make your shopping experience delightful.

By shopping with us, you agree to adhere to our store policies. ZSHOP reserves the right to modify these policies at any time. Any changes will be updated on our website.

Thank you for choosing ZSHOP as your preferred shopping destination. We look forward to serving you and providing the best products and service!

Privacy Protection

We employ strict technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure risks. We use Secure Socket Layer (SSL) technology to encrypt data, and we regularly review and update our security measures to ensure the safety of your data.

Collection of Personal Information

To provide excellent service and a seamless shopping experience, we may collect the following types of personal information:

Name, contact address, and postal code
Email address and phone number
Transaction details, such as purchased items and payment information
Device information, such as IP address and browser type
Other information voluntarily provided by you

We only collect necessary information relevant to your shopping and service needs, and we will never sell or share your personal information with any third parties.

2. Use of Information

The personal information we collect will be used for the following purposes:

Processing your orders and delivering products
Responding to your inquiries and providing customer support
Sending order confirmations and updates
Providing personalized recommendations and promotional information (only with your consent)

3. Privacy Protection

We employ strict technical and organizational measures to protect your personal information from unauthorized access, alteration, or disclosure risks. We use Secure Socket Layer (SSL) technology to encrypt data, and we regularly review and update our security measures to ensure the safety of your data.

4. Cookie Technology

We use cookie technology to provide a more personalized user experience. Cookies are small text files stored on your device to help us identify your preferences and browsing behavior. You can disable cookies in your browser settings, but this may impact your experience on the website.

5. Links to Third-Party Websites

Our website may contain links to third-party websites. Please be aware that these websites have their own privacy policies and terms, and we are not responsible for their content and practices. Before accessing these websites, please review their privacy policies.

6. Consent and Choice

By using our services, you are deemed to have consented to the information collection and use as described in this Privacy and Safety Policy. If you do not agree with these policies, please refrain from using our services.

If you have any questions or need further information regarding our Privacy and Safety Policy, please feel free to contact our customer support team. Thank you for your trust, and we will continue to work hard to ensure the security and privacy protection of your information.