KUROMI PENS

We want you to be completely satisfied with your purchase from us. If for any reason you are not happy with your order, we offer a hassle-free return policy.

​

To initiate a return, please follow these steps:

​

• Contact our customer service team within [number of days] days of receiving your order to request a return authorization.

• Pack the item securely in its original packaging and include all accessories, manuals, and tags.

• Clearly write the return authorization number on the package.

• Ship the package back to our return address, which will be provided by our customer service team.

​

Please note the following important points about our return policy:

• Items must be returned in their original condition, unused, and with all original packaging intact.

• Return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part or a defective item.

• Once we receive and inspect the returned item, we will process the refund or exchange within [number of days] days.

Please feel free to reach out to our customer service team if you have any questions or need assistance with the return process. We are here to ensure your shopping experience with us is enjoyable and satisfactory. Thank you for choosing us as your trusted online shopping destination in Malaysia!

We offer fast and reliable shipping services throughout Malaysia. Once you place an order with us, our team will process and dispatch it as quickly as possible. You can expect to receive your package within the estimated delivery time, which will be provided during the checkout process.

Please note that shipping costs may vary depending on your location within Malaysia (SABAH/SARAWAK not included) and the weight of the items in your order. We strive to provide competitive shipping rates and occasionally offer free shipping promotions on qualifying orders.